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Frequently Asked Questions

What are the benefits of Dhiraagu Roaming Rewards ?
You can earn frequent flier miles or points from leading airline and hotel partners while you are roaming with Dhiraagu. Miles or points earned as a result of your roaming usage will be credited directly on your account from your airline or hotel program. These miles or points can be redeemed into free airline tickets or hotel stays. In order to earn miles or points you only need to register once. In addition, you can register up to three additional phone numbers to your account on which you can earn miles or points. These may be mobile numbers of your spouse, friends, family or colleagues. It is required that the additional mobile phone numbers are also from Dhiraagu. Miles or points earned as a result of the use by those mobile phones will also be credited to your account.

Which airline or hotel partners are participating in Dhiraagu Roaming Club?
You can earn rewards with any of the following airline or hotel partner: Kuwait Airways, Gulf Air, Etihad Airways, Oman Air, Qatar Airways, Sri Lankan Airlines, Thai Airways, Malaysia Airlines, Singapore Airlines, Hilton, Marriott, InterContinental Hotel Group, Royal Brunei Airlines, TAP Portugal, Ukraine International Airlines, AeroSvit Airlines, Lufthansa, Air France/KLM, Delta Airlines, and American Airlines.

Do I need a Mobile subscription from Dhiraagu?

Yes, it is required that you use Dhiraagu Post-Paid service. .

Can I earn miles by using Dhiraagu Pre-Paid?

No. This service is available exclusively to Dhiraagu Post-Paid customers.

How do I register?

You can enroll online. If you would like to enroll online choose your preferred loyalty program on the home page you want to earn miles or points when making use of your mobile phone abroad. It is required that you are an existing member of any of the associated loyalty program of Dhiraagu Roaming Rewards and that you have a mobile phone number from Dhiraagu.

How do I become a member of any of the associated loyalty programs?
If you are not yet a member of any of any of the associated loyalty programs, click here to choose your preferred loyalty program and register first, before you register for Dhiraagu Roaming Rewards.

Which services will I need to use to be earning miles when making calls abroad?
You will earn miles for making/receiving calls, SMS and Data usage while roaming.

In which countries can I earn miles?

You can earn miles or points in any country as long as you make use Dhiraagu Roaming Service.

How long does it take before I receive my miles or points?

Points will be credited to the account balance with your chosen loyalty program, if the bill is settled by due date and may take up to 30 days from the due date to credit your points.

How can I see if my miles are credited on my account?

You can view your account balance with your airline or hotel loyalty program. Your rewards earned with Dhiraagu Roaming Rewards will be credited on your account under the name "Travelling Connect".

What should I do if I did not receive my miles or points?

Please check first your account balance with your loyalty program. Your rewards will be credited on your account under the name "Travelling Connect". Note: Points will be credited to the account balance with your chosen loyalty program, if the bill is settled by due date and may take up to 30 days from the due date to credit your points. Points will not be awarded if the bill was not settled by due date. If you believe that you have not received your rewards, you can contact our customer service desk.

How can I view and change my account details for Dhiraagu Roaming Rewards?

To view and change your account details go to “Manage Your Account”. By entering your mobile phone number and your loyalty program membership number you can view and change your account details.

What should I do when I want to change my membership number registered to my account?

Go to “manage my account”. Enter your mobile phone number and membership number to view and change your account details.

What should I do when I want to change my email address registered to my account?
Go to “manage my account”. Enter your mobile phone number and membership number to view and change your account details.

How can I stop earning miles or points with roaming?

Go to “manage my account”. Enter your mobile phone number and membership number to view and change your account details.

How can I change to another airline / hotel program?

Go to “manage my account”. Enter your mobile phone number and membership number to view and change your account details.

Do I need to fly with the airline of my frequent flier program to be eligible to earn miles when making calls?

No.

Do I have to stay in a hotel of my frequent traveller program to be eligible to earn points when making calls?

No.